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The Team Leader at NRC’s Information, Counseling and Legal Assistance (ICLA) programme manages, supervises and supports a dynamic team of field staff that provide Syrian and Jordanian beneficiaries with information and counseling services on various topics (including legal and civil documentation, housing, land and property rights and work rights) during outreach and at NRC offices.
1. Roles and Responsibilities
The following is a brief description of the role.
Generic responsibilities
These responsibilities shall be the same for all positions with the same title. The responsibilities shall be short and essential. Details belong in the Work and Professional Development Plan.
• Ensures compliance with NRC policies, Core Competency tools, handbooks and guidelines.
• Provides direction, assigns tasks and gives instructions to staff, specifies their individual work plans and evaluates individual team member’s performance.
• Develops quarterly activity plans with the assigned team.
• Oversees the progress of the team activities and ensures they are implemented conform planning, quality standards, budget and (donor) guidelines.
• Supports assigned staff in their professional development, identifies training needs and supports staff to achieve the objectives defined in their learning development plans.
• Identifies, analyses and evaluates key processes and gaps in the implementation of the team activities and makes recommendations for improvement.
Specific responsibilities
These responsibilities shall be adapted to the particularities of the job location and context, phase of operation, strategic focus and type of programme intervention. This section shall be revised whenever a new employee is hired or the context changes significantly. The line manager drafts the specific responsibilities and sends them to his/her line manager for approval.
• Supports Program Coordinator with start-up of ICLA Amman operations including establishing relationships with key stakeholders, set up of office and initiating partnerships
• Designs the team's information and counseling activities and sets work plans in line with targets.
• Supervises the implementation of ICLA programme SOPs in line with strategy.
• Builds the capacity of team members and provides ongoing case work support, including through the development of dedicated work tools and IEC materials.
• Coordinates the team's activities internally within NRC and externally with local communities, stakeholders and partners.
• Oversees the team's referral activities.
• Produces periodic quantitative and qualitative reports on operational issues and field trends.
Job Details
| Date Posted: | 2016-08-10 |
| Job Location: | Amman, Jordan |
| Job Role: | Other |
| Company Industry: | Community/Social Services/and Nonprofit |
| Monthly Salary: | US $3,000 |
Preferred Candidate
| Career Level: | Management |
| Nationality: | Jordan |
| Degree: | Bachelor's degree |
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