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-Analyze training needs of the hotel in general and individual departments, and develop strategies which address needs, presenting in the form of a Training Business Plan for the General Manager and Executive Committee for review.
-Familiarize yourself with the IHG HR and Training Standards, localizing where necessary
-Ensure effective training programs are in place for the following:
• On Boarding Orientation.
• Train the Trainer.
• Customer Service Training.
• Technical job specific training (through certification of departmental standards and Procedures).
• Supervisory Skills Training.
• Management Development.
• Fire, Life and Safety Training.
• Selling Skills.
-Monitor the progress of the Training Business Plan for each department to ensure that the training objectives are being achieved.
-Maintains all hotel training records.
-Design, produce and implement training programs which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured and that training is effective
-Attend departmental training session and critique performance.
-Use IHG benchmarks to monitor success of training programs and amend your efforts accordingly. Eg: ESPS, GSI, achievement of budget, etc.
-Assist Department Trainers in preparing and conducting departmental training and assess accordingly.
-Prepare and monitor training programs for:
• Management Trainees.
• Work Experience.
• Hotel School Trainees, etc.
-Obtain a network of specialist training professionals who can assist with the conduct of training programs for advanced or specialist training.
-Produce monthly training reports for your Manager and the General Manager including:
• Internal Training Programs conducted
• External training programs attended
-Maintain current information and records of suppliers of training resources and materials.
-Coaches, counsels and disciplines colleagues, providing constructive feedback to enhance performance.
Customer Service:
-Demonstrate service attributes in accordance with industry expectations and company standards including:
• Being attentive to Guests.
• Accurately and promptly fulfilling Guests requests.
• Anticipate Guests needs.
• Maintain a high level of knowledge which affects the Guest experience.
• Demonstrating a ‘service’ attitude.
• Taking appropriate action to resolve guest complaints.
• Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers.
Health, Safety and Security:
-Demonstrate understanding and awareness of all company policies and procedures relating to Health, Hygiene and Fire Life Safety and ensure your direct reports do the same
-Familiarize yourself with emergency and evacuation procedures
Financial Management:
-Under the assistance of the senior Finance Manager co-ordinate the preparation of the Departmental annual budget and work to achieve the budget by monitoring and controlling the departmental operations, considering revenue and expenditure.
People Management (where staff responsibilities exist)
-Work within the company’s Human Resource Management System to ensure the departmental performance of staff is productive. Duties include:
- Plan for future staffing needs.
- Recruit in line with company guidelines.
- Prepare detailed induction programmes for new staff.
- Maintain a comprehensive, current and guest focused set of departmental standards and procedures and oversee their implementation.
- Ensure training needs analysis of your departmental staff is carried out and training programmes are designed and implemented to meet needs.
- Actively work at developing your staff and identify high potentials.
- Maintain training records for all direct reports and ensure they do the same for their staff.
- Conduct probation and formal performance appraisal in line with company guidelines.
- Coach, counsel and discipline staff, providing constructive feedback to enhance performance.
- Approve leave requests after considering peaks and troughs in the business.
- Regularly communicate with staff to maintain good relations.
General
-Comply with the Company’s Corporate Code of Conduct.
-Familiarise yourself with the company values and model desired behaviours.
-Perform tasks as directed by the Manager in pursuit of the achievement of business goals.
-Contributes towards regional activities as directed by Regional Director of Human Resources / General Manager.
Job Details
| Date Posted: | 2016-12-06 |
| Job Location: | Amman, Jordan |
| Job Role: | Management |
| Company Industry: | Hospitality/Tourism/Travel |
Preferred Candidate
| Career Level: | Mid Career |
| Degree: | Bachelor's degree |
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