Jobs in Jordan - career in Jordan - vacancies in Jordan-Reservations & Ticketing Supervisor l Qatar Airways l Amman - Qatar Airways-Jobs in Jordan - career in Jordan - vacancies in Jordan
About Your Job:
In this role, you will plan, supervise and support the reservation and ticketing agents in order to achieve optimal customer satisfaction and surpass the annual revenue targets. You will also encourage teamwork, consistency of service and proper coordination.
Specific accountabilities include:
* Supporting the staff and customers to resolve difficult issues and problems pertaining to reservations and ticketing, on a daily basis
* Handling customer requirements and cases professionally in order to minimise customer waiting times
* Supporting the travel agents with seat confirmation and arranging VIP bookings/ ticketing queries
* Showing commitment to handle the maximum number of calls and passengers whilst, at all times, carefully following all QR procedures to achieve a high quality of reservation and ticketing services
* Dealing with all mishandled passengers, NORECs, and DNBs as required each day to reduce passenger complaints
* Briefing staff on a day to day basis and keeping them updated with relevant changes in the industry and for QR products and services
* Overseeing and supervising employees in direct daily activities and participating in recruitment, training, development and disciplinary requirements to ensure a high standard of service delivery
Job Details
| Date Posted: | 2017-02-01 |
| Job Location: | Amman, Jordan |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Customer Service |
Preferred Candidate
| Career Level: | Management |
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