Jobs in Jordan - career in Jordan - vacancies in Jordan-WELCOME OFFICER-Jobs in Jordan - career in Jordan - vacancies in Jordan
Standard function description :
- Organises all travel documents
- Maintains contact with services providers
- Ensures logistical support for all the movements
- Ensure the necessary admin related work
- Ensure good customer service for concerned files
- Ensure good communication channels with all depts & personnel
- Maintains team work spirit
- Follow guidelines of the delegation & the department
- Respects hierarch
JOB DESCRIPTION
Handles the arrangements of professional trips (short missions, meetings or courses outside of Jordan, holidays paid by ICRC, family reunions, etc) :
Arranges accommodation in ICRC residences, hotels, apartments, etc
Prepares entry permits for restricted nationalities (personnel arriving to Amman)
Arranges visas for professional trips
Arranges flight bookings (for personnel, their families, children, pets, etc) & the issuance of tickets as per ICRC guidelines
Prepares facilitation letters to Queen Alia Airport for the entry of Iraqi nationals
Organizes movement (arrival/departure/internal movement) of personnel on commercial flights
Coordinate with Air Operation Unit on arranging movement(s) on ICRC Plane
Distributes drivers in a coherent manner between movements to avoid missing out on people
Prepares "welcome" envelops
Abides with the laid out security measures by the management in all work cases; placement of personnel, etc
Works on the Galileo system
• Does a regular check on fare quotation of every requested airline booking
• Monitors the travel agent's performance in dealing with bookings, quotations, tickets, etc
• Maintains a data base and a regular filling system of all quoted fares
• Verifies quotation of prices given by the travel agent
• Reports discrepancies on fares, suspected irregularities, etc to welcome supervisor
Indulgence in thorough & detailed follow ups over work cases :
Adapts to the extensive change on missions, changes on travel dates, cancellation of flights, amendment of services, etc & provides extensive assistance.
Adapts to the constant change of work pace in the dept and shows readiness to take over extra load.
Submits & follows up complaints with service providers
Maintains general filing system in place
Maintains a coherent individual arrangement of file cases allowing colleagues to take over work cases when need arises.
Coordination, PR & support tasks :
Coordinates with government institutions such as ministries, airport authorities, etc
Coordinates with official representations such as embassies, consulates, etc
Coordinates with service providers (hotels, venue places, bus companies, restaurants, taxi drivers, guides, etc ) for the request of services & maintains good relations with them.
Coordinates with the implant travel agent office for the arrangements of travel; quotation of tickets, dispatch of prepaid tickets, issuance of normal tickets, reconfirmation, cancellation of tickets, etc
Coordinates well with colleagues/supervisor inside the dept
Coordinates with other departments to give feed back, support & follow up on work cases
Coordinates with other delegations to give support in services, announce missions, give feed back on arrangements, etc
Working within a team
Works well under pressure & is willing to take extra work tasks when the need arises
Readiness to help out when a work colleagues calls in sick or on leave
Maintains a good teamwork spirit & helps in strengthening it
Bridges open communication channels towards colleagues/supervisor in work
Accepts constructive criticism by the supervisor on work cases or attitude & adapts measures to improve performance.
Accepts & maintains guidelines that are set in the dept.
Maintains the standards of service
Reports to welcome supervisor on work cases as daily briefing, when in doubt, in problematic cases, etc
Job Details
| Date Posted: | 2016-05-24 |
| Job Location: | Amman, Jordan |
| Job Role: | Support Services |
| Company Industry: | Community/Social Services/and Nonprofit |
| Monthly Salary: | US $1,500 |
Preferred Candidate
| Career Level: | Mid Career |
| Nationality: | Jordan |
| Degree: | Bachelor's degree |
Apply Now - Jobs in Jordan - Support Services Jobs in Jordan - Search All Jobs
