Jobs in Jordan - career in Jordan - vacancies in Jordan-Customer Care Advisor (Arabic/English Required) - OSN UAE-Jobs in Jordan - career in Jordan - vacancies in Jordan
Key Accountabilities:
Planning & Organisation:
• To provide excellent after sales support through inbound calls and to maintain and retain customers.
• Answer general inquiries - e.g. programming, billing, TV guides requests
• To be able to provide basic technical support.
• To update callers information and to collect relevant data in every received call.
• Maintain and update customer information.
• Demonstrate a professional attitude ensuring that customer expectations are met.
Financial Excellent(budgets, revenue/profit and costs):
• To achieve assigned FCR targets.
• To contribute in minimising the abandoned rate.
Customer Excellence (internal/external customer engagement and relationship management):
• To surprise and delight all our customers by being knowledgeable, efficient, friendly and thoughtful in every call with them, anticipating their needs and arriving at an uncomplicated, timely and satisfying outcome for each customer interaction.
• To always make sure to understand the customer needs, attend to their inquiries and make sure they are clear on what’s next at the end of each call.
• To interact imaginatively with each individual customer, helping them see how our products could work for them. To guide customers through the features and benefits of our products and services ensuring the customer completely understands OSN offerings including OSN play, privileges, My OSN…etc
• To take ownership for the customer’s experience, seeking and acting upon feedback ensuring any complaints are dealt with effectively and efficiently.
• To use empathy, intuition and great listening skills to reflect your genuine dedication to our customers, colleagues, the brand and the success of OSN
Job Details
| Date Posted: | 2017-04-17 |
| Job Location: | Amman, Jordan |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Entertainment; Arts/Entertainment/and Media |
| Monthly Salary: | US $1,000 |
Preferred Candidate
| Career Level: | Entry Level |
| Nationality: | Jordan |
| Degree: | Bachelor's degree |
