Jobs in Jordan - career in Jordan - vacancies in Jordan-Logistics First Line Support Help Desk (JD Edwards)-Jobs in Jordan - career in Jordan - vacancies in Jordan
Standard function description:
- Responsible for a small logistic department mainly independently
- Handles logistical files independently
- Implements and runs logistic procedures
- Handles contractual matters with external interlocutors
- Supervises a small team, when applicable
JOB PURPOSE:
The regional support officer ensures the 1st line customer support in a given functional area.
PRINCIPAL ACCOUNTABILITIES:
Support
Ensure timely and appropriate 1st line support is given to users of JD Edwards, OSCAR Light and interfaces to legacy systems.
Ensure unsolved/complex cases are escalated to 2nd line support in a timely matter.
Provide data and reports to management.
Contribute to the creation of a shared knowledge base.
Ensure data consistency on supported sites.
Training:
Organize key-user training.
Organize training for new logisticians
Assist in training before go-live of new migrated sites
Operational:
TBC - execute exceptional processes for small sites with limited skills
MAIN TASKS:
Support
Register issues reported by (key-) users in the region in a timely matter.
Resolve simple to moderately complex cases in a given functional area (within Sales, Inventory, Purchase, Planning and/or Transport).
Escalate issues to 2nd line support using VSM, follow-up of these issues and ensure feed-back to (key-) users is given.
Analyze, document and issue requests for changes.
Participate in testing of new functionalities, reports, releases.
Issue and/or maintain local procedures and manuals.
Perform regular data consistency checks, periodical maintenance.
Assist in support (on-site / remote) after go-live of new migrated sites.
Training:
Organize key-user trainings.
Organize training for new logisticians.
Assist in training before go-live of new migrated sites.
Operational:
TBC - execute exceptional processes for small sites with limited skills
Others as assigned
RELATIONSHIP :
Maintain a network of key-users, organize (web-) seminars etc
Maintain a network with other regional support centers, 2nd line support and MSSC.
Job Details
| Date Posted: | 2016-06-27 |
| Job Location: | Amman, Jordan |
| Job Role: | Logistics |
| Company Industry: | Community/Social Services/and Nonprofit |
| Monthly Salary: | US $2,000 |
Preferred Candidate
| Career Level: | Mid Career |
| Nationality: | Jordan |
| Degree: | Bachelor's degree |
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