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• Troubleshoot and resolve hardware, connection, printer issues reported to the IT Manager.
• Troubleshoot and resolve software issues.
• Update network applications as required.
• Maintain daily Servers backup and off-site storage (NAS Storage Synology, VEEAM and Acronis Backup System).
• Maintain daily Users backup using the Backup tools for users backup
• Troubleshoot and resolve all problems encountered with hardware and software. Escalate requests to the appropriate party, as needed. Replace or repair defective parts and equipment.
• Conduct technology training for new users.
• Conduct briefings and demonstrations for users to enhance system productivity.
• Provides emergency on-call support on a rotating schedule.
• Attend courses to develop and keep skills and knowledge current.
• Increase efficiencies, technical ability and interpersonal skills.
• Perform routine server monitoring and performance.
• Monitor and remove virus, spyware with Kaspersky Endpoint Security Center.
• Monitor and remove non-authorized software via Server Policies.
• Monitor security system (SonicWALL Firewall), and applying IRD IT Security controls and policies.
• Monitor Web application server and Database server (Oracle & MS SQL)
• Complete special projects as requested.
• Performs other duties as assigned from IT Manager.
Job Details
| Date Posted: | 2016-10-06 |
| Job Location: | Amman, Jordan |
| Job Role: | Technology/IT |
| Company Industry: | Community/Social Services/and Nonprofit |
Preferred Candidate
| Career Level: | Mid Career |
| Nationality: | Jordan |
| Degree: | Bachelor's degree |
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