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JOB OVERVIEW:
To implement HR policies and HR systems framework as directed by your superior whilst maintaining good employee relations.
Ensure the highest standard of Customer Care and Service at all time.
Promote the desired work culture around our Winning Ways; do the right thing, Show we care, Aim higher, Celebrate difference and Work better together.
Promote the desired work culture around our Winning Ways; Do the right thing, Show we care, Aim higher, Celebrate difference and Work better together.
At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:
* Be charming by being approachable, having confidence and showing respect.
* Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.
* Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.
DUTIES AND RESPONSIBILITIES:
Key Responsibilities:
• Regularly communicates with staff to maintain good relations.
• Interview candidates for prospective trainees
• Co-ordinate work experience programs
• Manage the on-line recruitment through the Hotel Web Site
• Site inspections for schools, colleges, and universities
• Correct and timely placement of internal and external advertisements
• Adherence to pre, during and post-employment checklists
• Ensure Staff and Manager awareness of HR Policies and procedures
• Ensure information relating to industrial instruments is readily available to all Staff and Managers
• Assist managers in developing work practices that are in line with health and safety policies
• Manage performance management system and cycle of recruitment, induction, training, development, and succession for Levels 10 - 8 and ensure process is adhered to for other positions
• Assist with line staff counseling and career management
• Adhere to time frames established by Head Office
• Works with Training Manager or designate to Co-ordinate training such as:
-Maintain records of training attendance.
-Assist in implementing the Orientation.
-Assist in promoting and facilitating cross training, job rotation, and multi skilling.
• Initiate programs which foster good work relations such as social club and consultative committees.
• Maintenance of employee files & HR data system.
• Assists in maintaining a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation through ongoing training.
• Provides input for probation and formal performance appraisal discussions in line with company guidelines.
Customer Service:
• Demonstrate service attributes in accordance with industry expectations and company standards including:
• Being attentive to Guests
• Accurately and promptly fulfilling Guests requests
• Anticipate Guests needs
• Maintain a high level of knowledge which affects the Guest experience
• Demonstrating a ‘service’ attitude
• Taking appropriate action to resolve guest complaints
• Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers.
Health, Safety and Security:
• Demonstrate understanding and awareness of all company policies and procedures relating to Health, Hygiene and Fire Life Safety and ensure your direct reports do the same.
• Familiarize yourself with emergency and evacuation procedures.
• Ensure all security incidents, accidents and near misses are logged investigated and rectified to prevent future catastrophes.
Operational Knowledge:
• Gain understanding of the departmental and support your Line Manager to achieve these targets.
General:
• Comply with the Company’s Corporate Code of Conduct.
• Familiarize yourself with the company values and model desired behaviors.
• Perform tasks as directed by the Manager in pursuit of the achievement of business goals.
Job Details
| Date Posted: | 2016-11-01 |
| Job Location: | Amman, Jordan |
| Job Role: | Human Resources/Personnel |
| Company Industry: | Hospitality/Tourism/Travel |
Preferred Candidate
| Career Level: | Entry Level |
| Degree: | Bachelor's degree |
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