Jobs in Jordan - career in Jordan - vacancies in Jordan-NOC Alarm Monitoring Engineer-Jobs in Jordan - career in Jordan - vacancies in Jordan
Main Purpose of Role:
Network Alarm monitoring with the use of Network Management Systems in a 24x7 shifts coverage. Monitoring Engineer to perform Alarm Monitoring under Fault Management operation process ensuring trouble tickets are actively managed until resolution to SLA & OLA requirements.
Main Responsibility Areas:
a. 24X7 Network Surveillance
b. Alarm Monitoring
c. Alarm Correlation &Suppression
d. Basic Recovery Action
e. Trouble Ticket Assignment & Escalation to FLM or Fault management team
f. Track & Manage Problem & Trouble Report
Other tasks:
a. Corrective Maintenance (centralized routines)
b. Liaises with subcontractors and 3rd parties to resolve faults
c. Liaises with other service providers regarding network outages
d. End-end support, coordination and control of assigned Trouble Tickets
e. Ensures planned outages are carried out/rolled back in maintenance window
f. Ensures Operator Customer Care is fully updated for service affecting outages
g. Work Order Control (possible execution too) outside normal working hours
Job Details
| Date Posted: | 2016-11-14 |
| Job Location: | Amman, Jordan |
| Job Role: | Technology/IT |
| Company Industry: | Telecommunications |
Preferred Candidate
| Career Level: | Mid Career |
| Gender: | Male |
| Nationality: | Jordan |
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