Jobs in Jordan - career in Jordan - vacancies in Jordan-NOC 2nd Level Fault Management Engineer-Jobs in Jordan - career in Jordan - vacancies in Jordan
Main Purpose of Role:
To perform the second level maintenance under Fault Management operations process in a 24x7 shifts coverage. Fault Management takes end-to-end responsibility for corrective maintenance of Network problems ensuring trouble tickets are actively managed until resolution to SLA & OLA requirements
Main Responsibility Areas:
a. Provision of Regional expertise support
b. Advanced Level Fault Analysis
c. Troubleshooting
d. Diagnostics & root cause analysis
e. Trouble Statistic Reporting & Analysis
Other tasks:
a. Liaises with Customer Care organisations regarding Network outages
b. Liaises with subcontractors and 3rd parties to resolve faults
c. Liaises with other service providers regarding network outages
d. Supports Major service outage investigations and follow up
e. Ensures planned outages are carried out/rolled back in maintenance window
Job Details
| Date Posted: | 2016-11-14 |
| Job Location: | Amman, Jordan |
| Job Role: | Technology/IT |
| Company Industry: | Telecommunications |
Preferred Candidate
| Career Level: | Mid Career |
| Gender: | Male |
| Nationality: | Jordan |
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