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The Officer within NRC’s Information, Counseling and Legal Assistance (ICLA) programme helps supervise a dynamic team of field staff providing Syrian and Jordanian beneficiaries with information and counseling services on various topics (including legal and civil documentation, housing, land and property rights and work rights) during outreach and at NRC’s offices.
Roles and Responsibilities
The following is a brief description of the role.
Generic responsibilities
These responsibilities shall be the same for all positions with the same title. The responsibilities shall be short and essential. Details belong in the Work and Professional Development Plan.
- Provides Core Competency technical support in implementation activities.
- Develops monthly activity plans with the assigned team
- Monitors compliance with NRC policies, Core Competency tools, handbooks and guidelines.
- Provides direction, assigns tasks and gives instructions to staff, specifies their individual work plans and evaluates individual team member’s performance.
- Supports the assigned staff in their professional development, identifies training needs, supports staff to achieve the objectives defined in their learning development plans.
- Monitors the progress of the activities of assigned staff and ensures they are implemented to conform to planning and quality standards.
- Suggests new methods and approaches in order to improve the quality of the activities that meets the needs of beneficiaries.
Specific responsibilities
These responsibilities shall be adapted to the particularities of the job location and context, phase of operation, strategic focus and type of programme intervention. This section shall be revised whenever a new employee is hired or the context changes significantly. The line manager drafts the specific responsibilities and sends them to his/her line manager for approval
- Provides direct field support and coaching to staff under his/her supervision who deliver information services to beneficiaries
- Ensures the team members' individual understanding of internal SOPs on assistance, as well as counseling lines on legal and protection issues
- Ensures effective identification of cases for protection referrals by his/her team
- Acts as a focal point for community and services' mapping in his/her assigned geographical area of operation
- Provides regular and ad-hoc, verbal and written reports on field trends, including needs and gaps faced by refugees and the operational challenges faced by the team
- Proactively provides the management with suggestions on how to increase effectiveness and efficiency of field activities
Job Details
| Date Posted: | 2016-12-16 |
| Job Location: | Amman, Jordan |
| Job Role: | Law/Legal |
| Company Industry: | Community/Social Services/and Nonprofit |
| Monthly Salary: | US $1,500 |
Preferred Candidate
| Career Level: | Entry Level |
| Nationality: | Jordan |
| Degree: | Bachelor's degree |
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