Jobs in Jordan - career in Jordan - vacancies in Jordan-Senior Reservation & Ticketing Agent l Qatar Airways l Amman - Qatar Airways-Jobs in Jordan - career in Jordan - vacancies in Jordan
About Your Job:
In this role you will provide a full service-oriented professional reservations and ticketing service to all customers and travel business either through telephone calls or in-person meetings in order to achieve optimal customer satisfaction and achieve annual budget revenue targets.
Accountabilities include:
* Show dedication and commitment to handle the maximum number of telephone call and passengers whilst at all times carefully following all QR procedures and regulations to achieve the highest possible quality of reservations and ticketing service
* Answer an average of 10-15 telephone calls per hour professionally on a daily basis, and provide a full sales and reservations service to all customers and minimise the rate of abandoned calls.
* Serve all passengers professionally and quickly at the reservations counter to minimise customers waiting time on a daily basis. Maximize use of QR network. Refer more complex cases to reservations supervisor.
* Issue tickets and quote correct fares and tariffs, to maximize customer satisfaction and minimise customer complaints on a daily basis.
* Perform a detailed daily flight firming check to maximize flight utilization and reduce ‘no-shows' on a daily basis.
* Assist mishandled passengers such as NORECS and DNBs to minimise passenger complaints on a daily basis.
* Assist in controlling cash-flow to ensure that the daily sales report is closed on time on a daily basis.
* Maintain database of customers
* Advise of changes in flight plan or to cancel or confirm reservations
* Calculate and process ticket for refund through the station finance department
Job Details
| Date Posted: | 2016-12-23 |
| Job Location: | Jordan |
| Job Role: | Sales |
| Company Industry: | Airlines/Aviation |
Preferred Candidate
| Career Level: | Mid Career |
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