Jobs in Jordan - career in Jordan - vacancies in Jordan-System Developer & Administrator - Sita Jordan-Jobs in Jordan - career in Jordan - vacancies in Jordan
Purpose :
Identify and promote opportunities to achieve continuous improvement in operational and process performance to assure SITA's competitive strength and business growth through the provision of the highest quality technical Service Transition services to SITA customers according to SITA standards and procedures, hence, maximizing customer satisfaction by the delivery of first class support activities and ensuring Systems and Products are properly deployed and configured. Delivery and execution of Agreed Statement of Work for customer locations, by monitoring and coordinating all actions required to deliver the service. Such deliveries may be part of a global project roll out for single customer or a collection of organic growth orders placed by multiple customers
Roles & Responsibilities:
• Provide support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs)
• Ensure the adherence to the highest working standards for all incidents and problems by providing guidance, support and direct management.
• When/where required, be contactable for escalations and support, on and on-call standby basis, or to perform assigned tasks on 24 x 7 basis
• Ensure shortest implementation times possible, initiating the timely escalations to specialized resolver groups inside and outside SITA, according to the customer contracts, SLAs and monitoring requirements
• Minimize the risk of implementation problems by carrying out regular reviews of the progress of the customer requests and agreed timeframes.
• Conducts the analysis, definition, documentation and testing of application and systems enhancements within the Service Transition's scope
• Audit for the use of the appropriate tools and equipment to perform the installation, intervention, and repairs in accordance with the Service Transition Operations guidelines and instructions where provided.
• Adhere to installation guidelines and industry best practices in order to deliver quality service
• To provide a professional application support service for the Service Transition supported applications and devices and communication between them including all the configuration software.
• Perform Change Implementation and Deployment of Configurations of the supported Product and Systems
Job Details
| Date Posted: | 2017-05-09 |
| Job Location: | Amman, Jordan |
| Job Role: | Information Technology |
| Company Industry: | Airlines/Aviation |
Preferred Candidate
| Career Level: | Entry Level |
