Jobs in Jordan - career in Jordan - vacancies in Jordan-CX/UX Lead - Avertra-Jobs in Jordan - career in Jordan - vacancies in Jordan
- Grow and mature Avertra’s CX methodology
- Audit Avertra’s existing product CX/UX in order to deliver a set of improvement recommendations
- Set best practices within Avertra around visual representation of user stories, personas, journey maps, sight maps, empathy maps, and storyboarding
- Work closely with the product management team on new and existing client engagements
- Work closely with the sales and pre-sales team to offer our customers quantitative and qualitative assessments of existing journey pain points
- Lead experience ideation workshops, partnering with cross-functional teams; facilitate conversations and champion powerful, unexpected insights to yield solutions to pertinent experiential problems
- Leverage a human-centered approach to design and implement internal processes that impact the customer experience.
- Guide and mentor team members in all areas of responsibility, including UX/CX, speech recognition, professional communications, implementing process improvements, customer interactions, application design, and development.
- Help Avertra Product Management team define product value statements
- Support the development of Product Usage KPI’s and data analytics to help define future product roadmaps
- Optimize, test, and validate existing customer journeys
- Work with designers to guide the development of prototypes and wireframes
- Analyse and utilize customer insight to recommend improvements in customer experience
- Work closely with various stakeholders in the company to understand and mend customer experience challenges and pitfalls
- Act as an advisor for CX related projects
- Build customer personas and identify their pain points in order to develop a deep customer understanding
- Evaluate customer trends in the industry
- Lead experience ideation workshops
- Lead Avertra’s CX team
- Build consumer personas, identify pain points and map customer experience journeys to envision experiences (customer and employee) across channels based on deep customer understanding.
Job Details
| Posted Date: | 2021-04-26 |
| Job Location: | Amman, Jordan |
| Job Role: | Information Technology |
| Company Industry: | IT Services |
Preferred Candidate
| Career Level: | Mid Career |
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Jobs in Jordan - career in Jordan - vacancies in Jordan-CX/UX Lead - Avertra-Jobs in Jordan - career in Jordan -