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IT System Administrator is responsible for maintains computing environment by identifying network requirements; installing upgrades; monitoring network performance, in addition to monitoring and maintenance of all network infrastructure, servers and related functions in a primarily Windows Environment . The IT System Administrator will also respond to end user support issues escalated from desktop support positions and related business applications.
Responsibilities:
• Respond to requests for technical assistance in person, via phone, electronically.
• Diagnose and resolve technical hardware and software issues.
• Research questions using available information resources.
• Advise user on appropriate action.
• Follow standard help desk procedures.
• Log all help desk interactions.
• Administer help desk software.
• Redirect problems to correct resource.
• Identify and escalate situations requiring urgent attention.
• Track and route problems and requests and document resolutions.
• Maintain companies IT Fixed assets.
• Inform management of recurring problems.
• Stay current with system information, changes and updates.
• Perform common administration tasks for users and computers in Active Directory
• Monitor Active Directory health and respond to issues.
• Monitor security events in Active Directory and respond to issues.
• Design and monitor WINS, DNS, and DHCP services.
• Maintain group policy structure to secure servers, desktops and laptops.
• Architect and recommend future design initiatives.
• Disaster Recovery/Backup, Ensure proper backups for all systems.
• Assist with disaster recovery planning and testing.
• Administer Microsoft Exchange and Office.
• Server and Storage Administration.
• Administration and monitoring of an enterprise SAN environment.
• Administration and monitoring Hyper-V environment.
• Recommend and architect IT projects and initiatives.
• Pricing and recommendations for hardware and software.
• Well understanding of network protocols to support Windows servers.
Job Details
| Date Posted: | 2016-10-24 |
| Job Location: | Amman, Jordan |
| Job Role: | Technology/IT |
| Company Industry: | Information Technology |
Preferred Candidate
| Career Level: | Mid Career |
| Nationality: | Jordan |
| Degree: | Bachelor's degree |
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