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Roles & Responsibilities:
Directly supervising a team which includes:
- Training, developing, coaching, counseling, and potentially administering disciplinary actions.
- Provides customer service, as needed.
- Handles system emergencies with direction from IT department and/or appropriate vendor.
- Monitors call traffic and makes adjustments based on call center traffic patterns.
- Performs other related duties and special projects as requested.
- Handling escalated calls to resolve issues.
Job Details
| Date Posted: | 2016-12-04 |
| Job Location: | Amman, Jordan |
| Job Role: | Customer Service |
| Company Industry: | Internet/E-commerce |
Preferred Candidate
| Career Level: | Mid Career |
| Nationality: | Jordan |
| Degree: | Bachelor's degree |
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