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About ACTED
ACTED is Independent, private and non-profit organisation respects a strict political and religious impartiality, and operates following principles of non-discrimination, transparency, according to its core values: responsibility, impact, enterprising-spirit and inspiration.
ACTED is committed to immediate humanitarian relief to support those in urgent need and protect people’s dignity, while co-creating longer term opportunities for sustainable growth and fulfilling people’s potential.
ACTED endeavours to respond to humanitarian crises and build resilience; promote inclusive and sustainable growth; co-construct effective governance and support the building of civil society worldwide by investing in people and their potential.
ACTED’s mission is to save lives and support people in meeting their needs in hard-to-reach areas. ACTED develops and implements programs that target the most vulnerable amongst populations that have suffered from conflict, natural disaster, or socio-economic hardship. ACTED’s approach looks beyond the immediate emergency towards opportunities for longer term livelihoods reconstruction and sustainable development.
Job Purpose
Under the supervision of the CISM (Country Information Systems Manager) the SharePoint and Power Automate Developer is responsible for developing applications and solutions within the Office 365 ecosystem. Specifically creating solutions using Microsoft Forms, Power Automate, Power BI, PowerApps and SharePoint.
Working with the CISM and stakeholders across the mission’s departments, to understand the needs, processes and develop solutions to help improve, streamline, and potentially automate business process.
The developer should be security focused in in their development, including RBAC (Role Based Access Control), view, edit, owner privileges, and the ability to restrict who can view what data.
Throughout and post development of solutions, the developer should be documenting the development process, ensure issues documented, issues escalated, and reporting on progress.
The developer will be responsible for developing and delivering user training in SharePoint and any new solutions developed internally
Objectives
- support the CISM in implementing and setting the mission application development strategic objectives.
- Work with all stakeholders to develop streamlined solutions.
- Review business and process and suggest changes to help improve business process.
- provide 2nd and 3rd line support on SharePoint and internally developed solutions
- ensure it issues are resolved within SLO.
- lead on development project tasks.
- ensuring IT and Cyber security best practices
continuous self-development of IT and soft skills
Duties and Responsibilities
- System Development
- Create workflow and triggers that integrated with Microsoft Form, SharePoint, and Power Apps.
- Monitoring, testing, and maintaining Power Automate workflow
- Innovate and create Power Apps for new solutions as required to provide user friendly UX.
- Extending the Power Automate/365 eco system with the use of .NET
- Create SharePoint lists or SQL DB’s for the management of data
- Monitor and Maintain post solution implementation.
- Integrating into SharePoint and other applications using Power Automate.
- Working with stakeholders on reviewing business process for digitizing.
- Developing application with security in mind, like RBAC, view/edit permissions.
- Document work, create guides and training materials
- Tracking issues and changes to systems
- Provide user training on new systems.
- IT Service Desk
- Provide 2nd line support to users on internally developed systems
- Provide 3rd line support to IT Team on issues relating to SharePoint, Power Automate and other 365 apps.
- Ensuring SLO (Service Level Objectives) are met
- Escalate Issue to Service Desk Lead, and CISM as required in line with SLO
- Creating materials internal IT Team knowledge base
- Creating guides for a user knowledge base for self-help on IT Issues
- Training IT Team in more advanced functions of SharePoint and 365 apps like Power Automate
- Ensure Change requests are raised to CISM for approval before changes are made
- Hardware & Software
- Input into the setting standards for hardware in line with CISM
Advise CISM on both new software and possible software solutions
- Projects
- Participate in projects as directed by CISM
- Lead on projects tasks under the supervision of CISM for IT Solitons to improve the system, connectivity, and service
- Be the lead developer for all infernal solutions
- Track and report on project status to CISM on regular basis
Ensure projects tasks under their lead are running on time, and budget
- IT Policies & procedures
- Assist in the creation and editing of IT Policies and procedures
- Enforce and report breaches to IT Policies by staff to CISM
- Advise users on how to comply with GDPR in their role whilst using technology, encryption, sharing of data
- Report breaches of GDPR to CISM
- Report data breaches to CISM
- Develop under direction of CISM & act as lead for the onboarding and offboarding of staff is correctly carried out including, inventory, induction, creation and deletion of accounts.
- Take lead on recommendation of IT standards for hardware and software
- Reporting
- Produce reports as directed by CISM.
- Reporting on tasks, progress, and issues to CISM.
Complete any mandatory ACTED reporting.
- Training, Development, and research
- Continual self-development of technical features and the application of Microsoft 365
- Participate in training delivered internally, externally or OnDemand paid for by ACTED.
- Deliver Training to other IT Team members
- Deliver training to ACTED users on security, how to use application & best practice
- Stay up to date, research IT & Cyber security to help advise other IT Staff and users.
Work on delivery new and improved training of 365 and the internal systems for users.
- Nature of the Job
- Sunday – Thursday standard working week.
- 9am – 5pm working day
- Expectation to start from 6am and finish at 9pm pm to solve any unforeseen issues or planned maintenance.
- Flexible working between office and home at discretion of CISM
- Flexible working is subject to satisfactory performance according to CISM
- Occasion Friday and Saturday work may be required to carry out work outside of working days – alternative day off given for the following week.
- Whilst this ToR defines the main responsibilities and work required, this is subject to change to meet the needs of the mission, and duties changed by the CISM.
Skills and Experience
· Minimum 5 years IT work experience.
· Minimum of 2 years’ experience in SharePoint, Power Automate and Power Apps development.
· Minimum 2 years .NET experience.
· Experiencing in creating and maintaining SQL Databases.
· Excellent communication skills including proficiency in English language.
· Experience in reviewing business processes and suggesting improvements.
· The ability to work independently, demonstrating creativity and excellent problem-solving skills while following strict procedures, supporting multiple projects, priorities, and locations is essential.
· Experience in creating and delivering training on new solutions to users.
· Knowledge of various IT Solutions.
· Ability to learn and quickly adapt to new technologies and processes.
· Problem solving skills.
· Attention to detail.
Key Performance Indicators
- Monitoring and maintaining infernally develop systems as well as SharePoint and other 365 apps.
- Supporting users with SLO.
- Ensuring escalations are handled within timeframe.
- Submission or reports and research within deadlines
- Deliver tasks on time
- Ensuring project task or overall project delivered on time
- Meeting deadlines
- Producing guides, reports and other documents to high standard which are clear to understand
- Keeping up to date on IT Skills
Job Details
| Posted Date: | 2021-08-18 |
| Job Location: | Amman, Jordan |
| Job Role: | Information Technology |
| Company Industry: | Computer Hardware & High-Tech Manufacture; Software Development; Scientific Research & Development |
| Monthly Salary: | US $3,000 |
Preferred Candidate
| Career Level: | Mid Career |
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Jobs in Jordan - career in Jordan - vacancies in Jordan-PowerApps and SharePoint Developer - ACTED-Jordanie Regional-Jobs in Jordan - career in Jordan -